Meridian 1 Automatic Call Distribution (ACD), a Nortel Call Center solution, enables distribution of incoming calls in the order of arrival to the first available agent or to the agent who has been waiting the longest. This balances the workload between agents ensures that each caller receives prompt and professional service. The Meridian ACD call center offers flexible ACD call routing and treatments, supervisor tools, agent capabilities and basic management functionality.

Multiple Queue Assignment (MQA)

• Call Processing Features: Enable customization of ACD configurations to meet unique needs—handling high volumes of incoming calls and distributing them to answering agents or devices.
• Agent Features: Designed to ensure that customers receive the best possible service by providing agents with productivity tools.
• Supervisor Features: Enable administrative staff to monitor agents' work and provide agents with the support they need.