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SERVICE MANAGEMENT SOFTWARE:

How to use:

Step 1. To enter a new service order simply select the request button.
 

 

Step 2. Simply enter your information and select the submit button.
 

 

Step 3. After a service request is entered via our web client page it is entered into our system and is color coded as to the priority of the request so that our coordinators can dispatch accordingly.
 

 

Step 4. To check status of an existing order simply select the call button from the main page and enter the service order number the system automatically e-mailed you confirming that your order was received. If you need to add any request or notes to an existing order, simply select the notes button at the bottom of the above screen.
 

 

Step 5. When you select the notes button this is the screen you will see.
Simply add the notes in the notes section and select the submit button.
 

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Southwest Datacom Corporation   -   92 Corporate Park, Suite C315   -   Irvine, California 92606